Dear Members:
Please be aware that we will be conducting our Annual Physical Inventory on Thursday, January 31st.
Please review dates regarding ordering, returns, delivery appointments and product availability and make sure your staff is aware.
ORDERS
Orders for delivery on Thursday, January 31st must be entered by 1:00pm on Wednesday, January 30th – NO EXCEPTIONS.
Orders placed before 1:00pm on January 30th should not have a pick up date later than January 30th. No orders can be picked up on Thursday, January 31st.
For Dealer Pickups: Orders placed after 1:00 pm on Wednesday, January 30th will be available for pick up commencing, Friday, February 1st, 2018.
For Dealer Deliveries (Stafford & Reilly’s): Orders placed after 1:00pm on Wednesday, January 30th will not be delivered on Friday, February 1st. These orders will be delivered on your next scheduled delivery day.
The Ordering Site will be available during this time, however, available quantities will not be updated. Please hold off entering any unnecessary orders until February 1st. You will only receive web reference #’s during this time as orders will not be imported into our system during this time.
RETURNS
We are requesting that ALL Good Stock, Special Order or Damaged returns be returned no later than close of business on Tuesday, January 29th. Please be aware of this when requesting manufacturer RA’s that expire within 2 weeks. We will resume accepting RMA’s on February 1st, 2019.
INVENTORY FEEDS/AVAILABILITY
All inventory feeds to Retail Deck will be stopped at approximately 3:30pm on Wednesday, January 30th.
Feeds will not be updated again until physical inventory is completed or early morning February 1st.
Please do not promise merchandise with limited availability to a customer as these items may not be available. Members needing orders to ship on February 1st may affect quantity available.
DELIVERY APPOINTMENTS
The warehouse will not be scheduling delivery appointments from our manufacturers
January 30th - January 31st: Cross dock deliveries for Eastern Marketing and Dacor will be affected. We have rescheduled their deliveries for Tuesday, January 29th. Please plan accordingly.
If you have any other questions regarding your delivery or pickup schedule please contact the New England Group warehouse at 508-528-4500 ex. 1123