Annual Physical Inventory

Dear Members,

Please be aware that we will be conducting our Annual Physical Inventory on Friday, January 29th.

Please review dates regarding ordering, returns, delivery appointments and product availability and make sure your staff is aware:

ORDERS

  • Orders for delivery on Friday, January 29th must be entered by 1:00pm on Thursday, January 28th – NO EXCEPTIONS

  • Orders placed before 1:00pm on January 29th should not have a pick up date later than January 28th. No orders can be picked up on Friday, January 29th.

  • For Dealer Pickups - Orders placed after 1:00 pm on Thursday, January 28th will be available for pick up commencing, Monday, February 1st

  • For Dealer Deliveries (Stafford & Reilly’s) - Orders placed after 1:00pm on Thursday, January 28th will not be delivered on Friday, January 29th; these orders will be delivered on your next scheduled delivery day

  • The Ordering Site will be available during this time, however, available quantities will not be updated; please hold off entering any unnecessary orders until January 30th

  • You will only receive web reference #’s during this time as orders will not be imported into our system during this time

RETURNS

  • We are requesting that ALL Good Stock, Special Order or Damaged returns be returned no later than close of business on Wednesday, January 27th; please be aware of this when requesting manufacturer RMA’s that expire within 2 weeks; we will resume accepting RMA’s on February 1st

INVENTORY FEEDS/AVAILABILITY

  • All inventory feeds to Retail Deck will be stopped at approximately 3:30pm on Thursday, January 28th

  • Feeds will not be updated again until physical inventory is completed or early morning January 30th

Please do not promise merchandise with limited availability to a customer as these items may not be available. Members needing orders to ship on February 1st may affect quantity available.

DELIVERY APPOINTMENTS

  • The warehouse will not be scheduling delivery appointments from our manufacturers on Friday, January 29th

Cross dock deliveries for BSH, GE, FRIGIDAIRE, VIKING & WHIRLPOOL will also be affected

We have rescheduled their deliveries as follows: Please plan accordingly

  • February 1st – GE, Whirlpool

  • February 2nd – BSH, Viking

  • February 3rd - Frigidaire

If you have any other questions regarding your delivery or pickup schedule please contact the New England Group warehouse.